AI SYSTEMS / BEAUTY & CLINICS
A client texts at 11:40 pm — and gets an answer
In beauty, the booking decision happens in chat — in the evening, after work. An AI consultant replies within seconds in the client's language, remembers her history and preferences, advises on treatments in the clinic's tone, and hands a warm booking to the front desk.
Sound familiar?
The receptionist answers DMs during working hours — but clients write in the evening and at night
The new girl at the front desk doesn't know what's in the treatments — she advises "as best she can"
A regular client explains all over again, every time, what suits her and what she's allergic to
PROTOCOL
How it works
A consultant that knows the protocols
The AI knows your treatments, formulations, contraindications and prices — and advises in the clinic's tone, without "buy the bestseller". A clinical filter: where a doctor is needed, the AI books a consultation instead of giving advice.
Memory of every client
Preferences, past visits and purchases, reactions — the consultant never pushes the unnecessary and picks the conversation up exactly where it left off a month ago.
Knows when to stay quiet
Not a single sales pitch to someone waiting on an order or unhappy. A contentious situation means instant handover to the front desk with full context.
PROOF
Numbers from practice
MIA is the AI consultant of a premium skincare brand: real clients, in production since 2026. The full breakdown is in the case study.
What we implement
Frequently asked questions
This is a medical field — won't the AI do harm with its advice?
A clinical filter is built into the system: on medical questions the AI doesn't prescribe, it routes to a consultation with a specialist. The wording is agreed with your doctor during implementation.
Our tone is premium. Can the AI hold it?
The tone is built into a prompt layer from your rules: vocabulary, forms of address, forbidden words. The MIA case is a premium brand where "in stock" and "buy the bestseller" are forbidden words. It holds.
Will bookings land in our CRM?
A warm booking is handed to the front desk with the conversation context; CRM/calendar integration is an implementation question, solved for your specific system.
How much does it cost?
An MIA-grade concierge takes 8–12 weeks to build; scope and pricing are on the AI Concierge page. MIA's payback is about 4 months, with the math out in the open.
Try it on your salon
A link to your Instagram or website — we'll show how the consultant would answer your clients, on your treatments.
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