AI SYSTEMS / AUTOMATION
The processes that used to eat hours now run themselves
Reviews from every platform flow into one stream with ready-to-send replies in your brand voice. Customer inquiries — answered. Reports — delivered. The team works on guests and sales, not routine.
Sound familiar?
Reviews on Google and delivery apps hang unanswered for weeks — while everyone reads the negative ones
Managers spend their evenings on summaries the owner never has time to read
A customer wrote at 11:40 pm and got a reply at 10 am — after they had already bought elsewhere
PROTOCOL
How it works
Reviews: one stream, ready replies
Google and delivery aggregators across all locations, in a single feed. Every review is tagged, translated for the owner and comes with a draft reply in the guest's language, following approved brand scripts.
Negative feedback goes private
The system steers an unhappy guest into a private channel — the next complaint arrives as a message, not as a public one-star in your rating.
Customer replies 24/7
An AI consultant answers in Instagram DMs, on the website and in Telegram within seconds, in the customer's language, with full catalog knowledge. A warm lead is handed to the team with the entire conversation context.
PROOF
Numbers from practice
Case under NDA: a food-service chain, 20+ locations. A second system is MIA: a reply to a customer in 4 seconds with the status of her real order.
What we implement
Frequently asked questions
Won't the AI say the wrong thing to guests?
Replies follow approved brand scripts, negative feedback is never paraphrased back, and edge cases go to a human. In the production pipeline, reply quality is a hard requirement: a strong model sits on the reply step, cheaper models only handle tagging.
Is publishing automatic?
Your call: either one click after review, or fully automatic. Most start with manual approval and switch on autopilot within a month.
What about inquiries the AI can't answer?
Handover to a human with full context: who asked, what they wanted, what has already been answered. Not a single sales pitch to someone waiting on an order or unhappy — that rule is hard-wired into the system.
How much and how fast?
Reputation Loop — from €1,500, launch takes weeks, not months. Operations €150/mo. An MIA-grade concierge — 8–12 weeks.
Price it for your chain
Tell us how many locations and where — we'll calculate the cost and payback of the pipeline.
Ready to Grow?
Book a free marketing diagnostics session